LUCID AUDIOS / THE DETAILS

Privacy policy.

Last updated: 16 October 2026

Rhionn Maxwell, trading as Lucid Audios, is a UK sole trader.
Business correspondence address:
Office 1871
3 Fitzroy Place, 1/1
Sauchiehall Street
Finnieston, Glasgow Central
G3 7RH
United Kingdom
Email: [email protected]

1. Who We Are

Lucid Audios is an independent software business based in Scotland, United Kingdom.

We develop and sell creative software, including Afterimage.

For privacy enquiries, contact [email protected].

2. Information We Collect

When you use our website, purchase software or contact us, we may process:

• Account information: Email address, authentication details, optional display name and account preferences.
• Purchase information: Products purchased, transaction references, amounts, tax information, payment status and refund records.
• Licensing information: Licence records, activation identifiers, hashed installation identifiers, software versions and activation timestamps.
• Communications: Support enquiries, correspondence and any attachments you voluntarily provide.
• Technical information: Information needed for website operation, authentication, security and prevention of misuse.

Payment information is collected and processed through Stripe. Lucid Audios does not store complete payment-card details in its application database.

Hashed installation identifiers remain associated with licence records and are treated as personal data where applicable.

3. How We Use Your Information

We process personal information for the following purposes and lawful bases:

• Contract: To create accounts, process orders, deliver software, issue licences, manage activations and provide contractual support.
• Legal obligation: To maintain records required for accounting, taxation and other applicable legal requirements.
• Legitimate interests: To maintain website security, prevent fraud and abuse, investigate technical problems and protect our services and customers, where those interests are not overridden by your rights.
• Consent: To send optional marketing communications and use non-essential tracking technologies where applicable and permitted.

You can withdraw marketing consent at any time using the unsubscribe mechanism or by contacting us.

4. Third-Party Services

We use external services to operate Lucid Audios, including:

• Stripe / Onelink: Payment processing, checkout and related transaction services.
• Supabase: Authentication, customer and licensing database storage, and download authorisation.
• Cloudflare R2: Private installer storage and delivery.
• Resend: Transactional emails and authorised marketing communications.
• Vercel: Website hosting, infrastructure and optional Web Analytics, including public page URLs, referrers, coarse device/location information and aggregate interaction statistics. Analytics is enabled only with your analytics permission and can be withdrawn through Cookie settings. The visitor hash expires after 24 hours; the Pro reporting window is 12 months.
• Google Workspace: Customer support and business correspondence.

These providers process relevant information according to their roles, contractual arrangements and applicable privacy obligations.

5. Cookies and Browser Storage

Our website uses authentication cookies and browser storage for essential functionality.

This includes:

• Authentication and account sessions.
• A checkout-receipt cookie that expires after 24 hours.
• Locally stored shopping-cart selections.
• Stored cookie preferences.

Optional analytics and advertising preferences default to disabled. With your advertising permission, Meta Pixel and Conversions API receive product and browsing events, basket and checkout activity, and confirmed purchase amounts/currency and hashed email addresses. Hashed identifiers remain personal data. Browser/click identifiers and browser user-agent information help match events to ads. We rely on consent for this measurement, including server-side purchase reporting. See our Cookie Policy for storage durations and withdrawal controls.

With separate analytics consent, Vercel Web Analytics measures public page views, broad traffic sources, approved campaign labels and cart/checkout interactions. It uses a short-lived visitor hash and does not create a persistent analytics cookie. Private routes, page query strings and fragments are excluded. Documents with private or query-bearing referrers are also excluded. You can stop future analytics through Cookie settings without changing your advertising choice or access to the store. Aggregate statistics from existing verified transactions help us understand checkout completion; these do not add visitor tracking. We rely on our legitimate interest in understanding and improving store operation for this aggregate transaction reporting.

Meta may match event data with information it holds and use it to personalise advertising and other features, improve ad delivery, and provide, improve and secure its products. For UK personal data, Lucid Audios is a controller and Meta Platforms, Inc. acts as our processor for matching, measurement and analytics services provided on our behalf under the Meta Business Tools Terms and Data Processing Terms. Those terms provide for deletion of contact information supplied for matching after matching, and allow Meta to retain event data for up to two years.

Where event data is collected and transmitted for the advertising targeting and personalisation purposes specified in those terms, we and Meta Platforms, Inc. are joint controllers for that collection and transmission. Under the UK Controller Addendum, we provide this notice and are responsible for our consent arrangements and correct implementation. Meta handles rights requests concerning personal data it stores after that joint processing. You can exercise your rights against either party. Meta acts as a separate controller for its subsequent processing for its own purposes. See Meta’s Privacy Policy for its contact details, legal bases and rights controls, or contact us using the details in this policy. You can withdraw permission in Cookie settings without affecting your purchase or licence. We do not send payment-card details, licence keys, passwords or download links to Meta.

6. International Data Processing

Some service providers may process information outside the United Kingdom.

Our use of Meta Pixel and Conversions API involves transferring UK personal data to Meta Platforms, Inc. in the United States. These transfers are covered by Meta’s UK Data Transfer Addendum, incorporated into its Business Tools Terms. It includes the European Commission’s Standard Contractual Clauses together with the ICO-approved UK International Data Transfer Addendum, which provide contractual safeguards and enforceable rights for transferred data. You can review these safeguards through that link or request a copy using our contact details in this policy.

Our Supabase production database is hosted in Frankfurt, Germany. Supabase also processes certain information internationally, including in Singapore and the United States, for support and service operations. Resend sends our emails from Ireland but stores email and log data in the United States. These providers describe their international-transfer safeguards in their data-processing terms, including Standard Contractual Clauses and, where applicable, the UK Addendum. Further information is available in the Supabase DPA and Resend DPA, or by contacting [email protected].

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it is processed, taking account of:

• Active customer accounts and software entitlements.
• Purchase, accounting and statutory record-keeping requirements.
• Licence administration and security requirements.
• Customer support and dispute resolution.
• Marketing consent and withdrawal.
• Applicable legal obligations and limitation periods.

Deleting an account does not necessarily require immediate deletion of transaction records that must be retained for legal purposes.

8. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights to access, correct, erase or restrict processing of your personal information, object to certain processing, and request data portability.

You may also withdraw consent where processing relies on consent.

To exercise your rights, contact [email protected].

You may complain to the UK Information Commissioner's Office at ico.org.uk.

9. Security

We use technical and organisational measures designed to protect customer information, including access controls, protected downloads and security measures for licensing data.

No online system can guarantee absolute security.

10. Changes to This Policy

We may update this policy when our services, data practices or legal obligations change.

The latest version will be published on our website with its effective date.

11. Contact

Lucid Audios

Email: [email protected]