LUCID AUDIOS / THE DETAILS
Refund policy.
Last updated: 12 October 2026
Rhionn Maxwell, trading as Lucid Audios, is a UK sole trader.
Business correspondence address:
Office 1871
3 Fitzroy Place, 1/1
Sauchiehall Street
Finnieston, Glasgow Central
G3 7RH
United Kingdom
Email: [email protected]
1. Overview
At Lucid Audios, we want customers to feel confident purchasing our software.
This policy explains how refunds and cancellations are handled for digital products, including Afterimage.
We comply with applicable consumer protection laws and the refund terms of our payment providers.
2. Digital Software Purchases
Our products are supplied digitally, with access to software downloads and licence credentials following successful payment.
We do not offer an additional unconditional money-back guarantee beyond applicable consumer rights and payment-provider protections.
However, we understand that problems can arise and aim to resolve genuine customer issues fairly.
3. Cancellation and Cooling-Off Rights
Customers may have statutory cancellation rights depending on their location and the circumstances of their purchase.
For UK consumer purchases processed through Stripe Managed Payments as Sold through Onelink, Onelink's published UK terms provide a 14-day cooling-off period beginning when access to or delivery of the product is received.
Customers wishing to exercise this right should contact Onelink customer support and identify the request as a cooling-off cancellation.
Under UK digital-content legislation, a statutory cancellation right may be lost when digital supply begins after the customer has given the legally required express consent and acknowledgement, and the relevant confirmation requirements have been met.
Any applicable rights under Onelink's purchase terms remain unaffected.
4. Faulty Software and Technical Problems
If Afterimage is faulty, materially different from its description or cannot be supplied as agreed, customers retain their applicable consumer rights.
Depending on the circumstances, remedies may include:
- Technical assistance to resolve the problem.
- Repair or replacement of defective software.
- A price reduction or refund where required by law.
We aim to resolve genuine problems within a reasonable time and without significant inconvenience.
Nothing in this policy limits statutory consumer rights.
5. Requesting a Refund
For software-related problems, contact:
Please include your order reference, purchase email address and a brief description of the issue.
We may request further information where reasonably necessary to investigate a technical problem.
For purchases processed through Sold through Onelink, customers may also contact:
https://support.onelink.com/topics/sold-through-onelink
Refund requests are assessed in accordance with applicable law, relevant payment-provider policies and the circumstances of the purchase.
We may offer discretionary goodwill refunds where appropriate, without creating a general entitlement to additional refunds.
6. Refund Processing and Licence Access
Approved refunds are normally processed through the original payment method, subject to the payment provider's procedures.
The time required for funds to appear depends on the provider and payment method.
Where a purchase is fully refunded, its associated software licence and download entitlement may be revoked.
Refunded software must no longer be used unless the customer retains a separate valid licence or other applicable rights.
7. Contact
For questions about this policy, please contact:
Lucid Audios
Email: [email protected]
Nothing in this policy excludes or restricts rights that cannot lawfully be excluded under applicable consumer protection legislation.